Booking Conditions

We agree to:

- provide top quality accommodation in excellent condition and spotlessly clean from 15.00 on the day of arrival until 10.00 on day of departure

- provide beds made up and towels in the bathroom(s). If your stay is 14 days or longer, bedlinen and towels will be changed part way through your stay and your apartment cleaned.

- clean the apartment at the end of your stay.

- provide a welcome pack which includes enough for your first breakfast (details in your booking confirmation)

- pay the local tourist tax on your behalf

- provide tourist and activity information in English

You agree to:

- treat the apartment and its contents with care

- leave the apartment in good order by 10.00 on the day of departure unless a late departure has been agreed in advance, with the washing up done and bedding/towels placed in the laundry room

- not smoke in the house or gardens

- not bring animals to the property

- sort all of your rubbish for recycling during and at the end of your stay

- be careful with use of energy by not leaving lights on in rooms/areas not being used and not opening windows without turning off the radiators first

Payment

Payment must be made in full at the time of booking. Bookings are not confirmed until full payment is received.

Payment can be made by credit card (Visa, Mastercard or Maestro only) or Euro bank transfer.

Cancellation Policy

We do not have any cancellation charges.

You can cancel your booking at any time, for any reason.

The amount of refund we can give you depends on whether we can relet the apartment for part or all of the period of cancellation - varying from a full refund (less credit card/bank charges if relevant) if we are able to relet for the whole period and the same price, to no refund if we cannot relet at all - you receive back the amount we receive from reletting, up to the full amount which we received from you.

Travel insurance is recommended and we will supply you with whatever documentation you need to make a claim if you are forced to cancel.

Contact us

Bavarian Forest Holidays
Waldschmidtstrasse 1
94252 Bayerisch Eisenstein
Germany
Tel. (Germany) +49 (0)9925 90 32 04 (UK) 07976 403434
Email: pyrabelisk@btinternet.com